Patients are expected to
keep the appointment made.
If a patient is unable to
keep an appointment they are requested to cancel the
appointment as soon as possible to ensure another
patient may obtain an appointment.
We expect patients to
behave in a courteous and appropriate manner when
visiting the surgery.
If a patient is violent or
abusive to any member of the surgery staff the
following actions will be taken:
Reported to the police.
Legal action, civil and criminal, will be taken.
We subscribe to the zero
tolerance scheme of the government initiative
against violence against NHS staff.
Violent patients will be
removed immediately from the doctor's list and
notification made to the PCT. A letter will also be
sent to the patient explaining the same.